Q: What time should I arrive at the Adventure Farm and for my Christmas booking?
You are welcome to arrive at the Adventure Farm anytime from 10:00 AM onwards to enjoy the 
farm park. However, you must adhere strictly to the specific 'Magical Christmas entry time' listed 
on your booking. This time slot cannot be changed on the day of your visit.
Q: How early do I need to be at the Christmas experience entrance?
You MUST be at the Magical Christmas Experience entry point at least 10 minutes prior to your 
booked time slot. If you miss your allocated slot, we cannot guarantee entry, and it may not be 
possible to reschedule your visit.
Q: What is your cancellation and rescheduling policy?
All tickets are strictly non-refundable. However, if you notify us at least 48 hours prior to your 
scheduled visit, we are happy to reschedule your tickets to an alternative date, subject to 
availability.
Q: Are there special hours for Christmas Eve?
Yes, please note that the entire park and experience will close early at 4:00 PM on Christmas 
Eve. Please plan your day accordingly.

Q: What clothing is recommended for the experience?
The Magical Christmas Experience includes both indoor and outdoor activities. Please check 
the local weather forecast ahead of time and dress warmly and appropriately for the weather.
Q: Are there toilet facilities inside the experience?
There are no toilets located within the Reindeer Lodge itself. We strongly recommend that all 
visitors use the facilities located in the main building before heading over to begin the 
experience.
Q: Where have the farm animals gone, and is the Animal Barn open?
The Animal Barn has been specially converted into our festive Reindeer Lodge until the first 
week of January. All of our small animals are still here as normal, and animal handling sessions 
will run as scheduled. Our large farm animals have gone on their festive holidays and will return 
during the second week of January.
Q: Can I bring a pushchair or pram into the Christmas experience?
Unfortunately, pushchairs and prams cannot be taken inside the Magical Christmas Experience 
due to space and safety layout constraints.
 

Q: Can I bring my own food or have a picnic?
No picnics or external food are permitted to be consumed inside our main café. The only 
exception is for teething infants (e.g., Ella's Kitchen pouches). You are, however, very welcome 
to eat your own food at any of our outdoor tables. Please ensure all litter is placed in the correct 
bins provided.
Q: Is there hot food available on-site?
Yes, a selection of hot and cold food, fresh coffee, and cakes are available to purchase directly 
from the main play barn. We also feature a daily fire pit with marshmallow roasting (please 
check on-site for the latest daily operating times).
Q: How do table bookings work in the café?
If you have chosen or booked a table, you have a designated 2-hour and 15-minute timeframe 
to sit and eat. Please respect your table booking time and vacate it promptly, ensuring all litter is 
cleared away.

Q: What are the rules for the indoor soft play area?
The indoor soft play frames are open to enjoy. For health and safety reasons, everyone must 
wear socks while using any of the soft play equipment. Please note that play frames are closed 
15 minutes before the end of the day to allow our team to deep clean the equipment.
Q: Are there specific requirements for the vertical drop slide?
Yes. The vertical drop slide is for guests aged 4 and older who are feeling brave! To ride, you 
must meet our strict clothing guidelines. Please review these recommendations online prior to 
your visit at www.chobhamadventurefarm.co.uk/whatToDo.
Q: Do outdoor play attractions stay open in bad weather?
While general outdoor play remains open, our Bouncy Pillows and Donut Slide will be closed 
immediately for safety if weather conditions become wet, rainy, or icy. Some opening time 
restrictions may also apply across various attractions.

Our team is happy to help! You can reach us via the details below:
• Phone: 01276 919212
• Email: bookings@chobhamadventurefarm.com 
• Address: Bagshot Road, Chobham, Surrey, GU24 8DB, United Kingdom
• Website: www.chobhamadventurefarm.co.uk